Disclaimer

REFUND POLICY


This Refund Policy governs the purchase of tickets and services from Cytama through the website https://cytama.com/. Please read this policy carefully before completing your purchase.

General Policy: Ticket Sales are Final

All sales of event tickets and services purchased through Cytama are considered final and non-refundable, except under the specific circumstances outlined below.

  • No Refunds for Non-Attendance: Failure to attend an event for any reason (including but not limited to travel delays, illness, change of personal plans, or late arrival) does not qualify for a refund.
  • No Refunds for Venue Changes: If an event is postponed or moved to a new venue, we will notify ticket holders. Tickets will generally remain valid for the new date/venue, and refunds will not be issued unless the new terms are explicitly deemed unacceptable by the organizer.

2. Eligibility for a Refund (Event Cancellation)

A refund will only be provided if the event is officially cancelled by the organizer or by Cytama, and a rescheduled date is not offered.

Full Refund: If the event is cancelled and no rescheduled date is announced, customers will be entitled to a full refund of the ticket price (excluding any non-refundable service fees, taxes, or processing charges).

Partial Refund (If Applicable): If an event is significantly curtailed or terminated early due to the organizer’s fault, a partial refund may be offered at the sole discretion of the event organizer.

3. Refund Process & Credit Timeline

If an event is officially cancelled, refunds will be initiated automatically. You do not need to contact us to request a refund.

  • Initiation Timeline: Refunds will be initiated within 7 to 14 business days after the official cancellation notice is issued.
  • Method: The refund will be credited back exclusively to the original payment method used for the purchase (e.g., the debit card, credit card, UPI ID, or net banking account).
  • Credit Timeline: Once the refund is initiated by Cytama, please allow 7-10 business days for the amount to reflect in your bank or card statement. This timeline is subject to the processing speed of your bank or financial institution.