Privacy Policy

Effective Date: September 1, 2025 Last Updated: September 1, 2025

 

1. Introduction

Welcome to Cytama (“Company”, “we”, “our”, “us”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://cytama.com/, use our services, or interact with us in any other way (collectively, the “Services”).

Please read this privacy policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the site or use our Services.

 

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

 

a) Personal Data You Provide to Us

We collect personally identifiable information that you voluntarily provide to us when you register for an account, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, but may include the following:

  • Contact Information: such as your first and last name, email address, postal address, and phone number.
  • Account Information: such as your username, password, and other security credentials.
  • Payment Information: such as your payment instrument number (e.g., a credit card number) and the security code associated with your payment instrument, if you make a purchase.
  • Communications: such as feedback, questions, and information you provide to customer support.

 

b) Data Collected Automatically

When you access and use our Services, we may automatically collect certain information about your device and usage. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

This information may include:

  • Log and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data.
  • Device Data: Information about your computer, phone, tablet, or other device you use to access the Services, such as device model, hardware, and operating system.
  • Location Data: We may collect information about your device’s location, which can be either precise or imprecise. You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device.

 

c) Information from Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and store certain information. For more information, please see our “Cookies and Tracking Technologies” section below.

 

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

  • Provide and Maintain our Service: Including to monitor the usage of our Service.
  • Manage Your Account: To manage your registration as a user of the Service.
  • Perform a Contract: To develop, comply with, and undertake the purchase contract for the products, items, or services you have purchased.
  • Contact You: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products, or contracted services.
  • Provide You with News and Offers: To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.
  • Improve Our Services: For data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, marketing, and your experience.
  • For Business Transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.
  • For Legal and Security Purposes: To comply with legal obligations and to protect the rights, property, and safety of our company, our users, and others.

 

4. How We Share Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts).
  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell your Personal Data.

 

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to access or store information. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.

We use both session and persistent cookies for the purposes set out below:

  • Necessary / Essential Cookies: These are essential to provide you with services available through the website and to enable you to use some of its features.
  • Functionality Cookies: These allow us to remember choices you make when you use the website, such as remembering your login details or language preference.
  • Analytics and Performance Cookies: These are used to collect information about traffic to our website and how users use the website.

 

6. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

 

7. Data Security

We have implemented administrative, technical, and physical security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk.

 

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

 

9. Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

 

10. Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

 

12. Contact Us

If you have any questions about this Privacy Policy, you can contact us: